CUSTOMER CARE | HUGGSY

CUSTOMER SUPPORT
Have any questions or concerns? We're here to help! You can reach out to our dedicated team by sending us an email at contact@huggsyofficial.com.

Shipping Policy

At Huggsy, we deliver comfort straight from the UK to your home — quickly, safely, and with care.
Below you’ll find all the details about our delivery options, estimated times, and international shipping rates.

UK Delivery Options

Standard – €4.60
3–5 working days after placing your order.

Premium – €8.10
1–2 working days after placing your order.

Next Day – €8.10
Order before 8 PM (Sunday–Friday) for guaranteed next-day delivery.*

Large Item – Standard – €8.10
3–5 working days.

Large Item – Premium – €11.60
1–2 working days.

Large Item – Next Day – €11.60
Order before 8 PM (Sunday–Friday) for guaranteed next-day delivery.*

*Orders placed after 8 PM will be dispatched the following day.
*Orders placed after 8 PM on Friday will be dispatched on Sunday.

Regional & International Delivery

Northern Ireland – Standard
€5.85 for first 10 kg + €5.85 per additional 10 kg
5–7 working days.

Scotland Highlands – Standard
€10.55
5–7 working days.

UK Offshore – Standard
€10.55
5–7 working days.

Ireland – Standard
€4.60 for first 5 kg + €5.85 per additional 5 kg
5–8 working days.

International
€11.75 for first 5 kg + €5.85 per additional 5 kg
5–8 working days.

Order Tracking

As soon as your order is dispatched, you’ll receive an email confirmation with your tracking link.
You may also get a separate message from the courier with real-time delivery updates.

Couriers We Use

We work with a trusted network of UK and international couriers to ensure every Huggsy order arrives safely and on time.
The courier used depends on your delivery location and parcel size.

Split or Missing Deliveries

If part of your order hasn’t arrived yet, don’t worry — your items may be shipped from different warehouse locations in the UK.
This means your order could arrive in multiple packages on different days.
Pre-order items are dispatched separately by their listed “Dispatched by” date, and you’ll receive a separate tracking email for each shipment.

Pre-Order Items

Items marked as Pre-Order will be dispatched within 7 working days of the “Dispatched by” date shown on the product page.
Pre-order and in-stock items are sent separately to avoid any delay in delivery.

Large Item Delivery

Large products such as furniture or rugs are shipped separately for safe handling.
If your order includes multiple large items, you’ll only be charged one large-item delivery fee per order.
For Premium Large Item Delivery, order by 4 PM for dispatch within 1–2 working days.

Item Restrictions

Some larger or supplier-specific products are available for mainland UK delivery only.
Any restrictions will be clearly displayed on the product page.
If a restricted item is in your cart, you’ll be prompted to remove it before completing checkout.

Need Help?

If you have any questions about your delivery, we’re always happy to help.
Email: contact@huggsyofficial.com

From our hands in the UK, straight to your home —
because comfort deserves to travel well.

Huggsy Refund & Return Policy

At Huggsy, your comfort is our top priority. We want you to love every cozy moment with your purchase.
If something isn’t quite right, we’re here to make it right.

Returns & Refunds

We accept returns for eligible items within 14 days of delivery.

To qualify for a return:

The item must be unused, unworn, and in its original packaging.
It must be free of pet hair, stains, or signs of wear.
You must include the receipt or proof of purchase.

Once we receive and inspect your return, we will either:

Send a replacement (if available), or
Issue a full refund to your original payment method within 5–10 business days.

Note: Refunds or replacements will only be processed after the original item has been received.

Non-Returnable Items

The following items cannot be returned or refunded:

Gift cards
Clearance or sale items
Personalized or custom-made items
Items marked as final sale

How to Initiate a Return

Email us at contact@huggsyofficial.com with your order number and reason for return.
Our team will respond with return instructions and the return address.
Ship the item back to us. Once received and approved, we’ll process your refund or replacement.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or not as described, please contact us within 5 days of delivery and include clear photos of the issue.
We’ll arrange a replacement or refund once the original item is returned to us.

Exchanges

Need a different size or color?
To ensure availability, we recommend returning your original item for a refund and placing a new order for your preferred product.

CUSTOMER SUPPORT Have any questions or concerns? We're here to help! You can reach out to our dedicated team by sending us an email at contact@huggsyofficial.com.